Follow-up discipline that actually closes deals

Most pipelines do not leak at the first call. They leak on touch two and three, when nobody owns the next step.

Make the next step mandatory Every logged call in CloseLyt asks for the next follow-up date before it saves. A call without a next step is an unfinished call.

Use templates, not memory Follow-up templates set the cadence (day 1, day 3, day 7) so reps never invent a schedule under pressure.

Review overdue daily The overdue list is the only report a sales manager needs at 9am. Clear it before opening anything else.